Member Experience Champion

Paycom; Meridian (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Capital Educators Federal Credit Union in Meridian, Idaho seeks a Member Contact Ambassador to engage members in meaningful conversations, resolve inquiries, and deepen relationships through outstanding service. You will handle inbound communications, perform account-related tasks, and promote financial well-being.

The role requires strong communication, problem-solving, and computer skills, with a HS diploma or GED and 1–12 months of related experience.

Qualifications

• High School diploma or GED.
• 1–12 months of similar or related experience.
• Excellent communication and interpersonal skills.
• Experience using computers and MS Office.
• Good listening and problem-solving abilities.

Responsibilities

• Assists members and potential members with inbound account inquiries and transactions to provide excellent service.
• Resolves inquiries with a one-call resolution approach following policies.
• Assists with written communication in the Member Contact Experience Department as needed.
• Maintains knowledge of credit union products, services, and promotions.
• Performs other job-related duties as assigned.

Skills

Communication

Interpersonal skills

Listening

Problem solving

MS Office

Customer service

Education

High School diploma or GED

Tools

CRM software

Job description

Capital Educators Federal Credit Union in Meridian, Idaho seeks a Member Contact Ambassador to engage members in meaningful conversations, resolve inquiries, and deepen relationships through outstanding service. You will handle inbound communications, perform account-related tasks, and promote financial well-being.

The role requires strong communication, problem-solving, and computer skills, with a HS diploma or GED and 1–12 months of related experience.