Member Care Advocate

CME Federal Credit Union; Columbus (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

PTO 4 weeks

11 holidays

401(k) match

Loan discounts

Career advancement

Health & wellness program

Mental health day

Annual bonus potential

Work-life balance

Pet bereavement leave

Job summary

CME Federal Credit Union in Columbus, Ohio is seeking a full-time Member Care Advocate to assist members at our downtown Columbus location. The role emphasizes accurate handling of member requests and suggesting financial services to meet member needs.

The ideal candidate will have a high school diploma or equivalent with at least 2 years of sales or service experience; financial institution experience is preferred. Excellent communication and problem-solving skills are required.

Qualifications

• High school diploma or equivalent.
• At least 2 years of sales/service experience.
• Financial institution experience preferred.

Responsibilities

• Accurately perform member requests.
• Uncover and suggest financial services to meet the member's needs.
• Responsible for all electronic services including responding to e-mails, voicemail, and chat; online banking; iPay; mobile banking; and Apple Pay.
• Take initiative and finds solutions.

Education

High school diploma or equivalent

Sales/service experience

Job description

Member Care Advocate

CME Federal Credit Union Columbus, Ohio, United States

About this position

At CME, we believe in Banking That Has Your Back. As an employer who is ranked as one of the Best Employers in Ohio and is the recipient of several Top Work Places award, we have the backs of our Associates as well! Here are just some of the benefits our Associates receive:

• 4 weeks of paid time off each year


• 11 Paid holidays every year


• 401(k) match of up to 6%


• Loan Discounts!


• Career advancement opportunities


• A strong health and wellness program with health and financial rewards


• Annual Mental Health Day


• Annual bonus potential


• Strong work/life balance


• Pet bereavement leave


• And so much more!

A financial institution in central Ohio, CME Federal Credit Union was started by the local heroes of our community - City of Columbus Fire and Police Departments. We now offer financial services to everyone in Franklin County and the 7 surrounding counties and remain dedicated to serving those who serve our community! Everything we do has just one mission, to offer strong financial solutions!

CME Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

We are currently looking for a full time Member Care Advocate to be a financial hero to our members! This position is located in our Member Care Center located in Downtown Columbus.

Our hero’s mission is to . .

• Accurately perform member requests.


• Uncover and suggest financial services to meet the member’s needs.


• Responsible for all electronic services including responding to e-mails, voicemail, and chat; online banking; iPay; mobile banking; and Apple Pay.


• Take initiative and finds solutions.

To complete this mission, our financial hero needs to be friendly, approachable, empathetic, and accountable with great communication skills. Our hero also needs to be both solutions and detail oriented and remain accurate while working in a fast paced environment. Being flexible and a multitasker will help our hero to be the problem solver our members need.

At a minimum, our hero needs to have a high school diploma or equivalent along with at least 2 years consistent sales and/or service experience. Financial institution experience is preferred.

Salary Information

$20 - $20Hourly Wage