Member Care Specialist for Banking & Card Services

Catholic Charities Diocese of Palm Beach, Inc.; Key West (FL); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

Keys Federal Credit Union in Florida seeks a Member Care Representative to perform routine data entry, process debit/credit cards, and assist members by phone with account maintenance and problem solving.

The role requires strong communication, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. Experience in a financial institution and bilingual Spanish skills are a plus; salary starts at $22.26 per hour and a non-exempt status applies.

Qualifikationen

• High school diploma or GED required.
• 2 years of customer service experience required.
• Experience in a financial institution preferred.
• Bilingual Spanish a plus.

Aufgaben

• Respond to routine inquiries from members regarding financial products and services.
• Accurately, promptly and efficiently perform routine to moderately complex transactions per members' requests using the computer system.
• Identify, research, and resolve routine to moderately complex problems and inquiries.
• Provide information on consumer loan products that best meet the member's needs.
• Route member calls to appropriate staff.

Kenntnisse

Customer service

Communication

Bilingual Spanish

Multi-tasking

Attention to detail

Team player

Sales orientation

PC proficiency

Word/Excel familiarity

Ausbildung

GED

Tools

Word processing

Spreadsheet

Jobbeschreibung

Keys Federal Credit Union in Florida seeks a Member Care Representative to perform routine data entry, process debit/credit cards, and assist members by phone with account maintenance and problem solving.

The role requires strong communication, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. Experience in a financial institution and bilingual Spanish skills are a plus; salary starts at $22.26 per hour and a non-exempt status applies.