Healthcare Member Support Advocate & Scheduler

Molina Healthcare, Inc.; Long Beach (CA); Presencial; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

Molina Healthcare, Inc. in California seeks a Patient Services Representative to make outbound calls, manage hand-dial lists, and provide proactive member support while adhering to departmental standards.

The role emphasizes strong communication, empathy, and attention to detail, with shifts Mon-Fri 10:00 AM–7:00 PM or Tue-Sat 7:00 AM–4:00 PM Pacific Time. Bilingual ability is valued to serve diverse members.

Formación

• At least 1 year experience in a healthcare service environment.
• Follow member interaction scripting with accuracy.
• Strong verbal and written communication skills.
• Bilingual in English and at least one additional language.
• Flexible and adaptable to changing priorities.
• Compassionate and service oriented.

Responsabilidades

• Schedule high-quality member appointments daily to meet departmental goals.
• Complete assigned hand-dial lists and member research requirements with accuracy.
• Provide basic support and guidance to members with empathy and professionalism.
• Participate in ongoing training sessions to enhance service quality and knowledge.

Conocimientos

Attention to detail

Strong communication

Bilingual: English + another language

Customer service mindset

Adaptability

Descripción del empleo

Molina Healthcare, Inc. in California seeks a Patient Services Representative to make outbound calls, manage hand-dial lists, and provide proactive member support while adhering to departmental standards.

The role emphasizes strong communication, empathy, and attention to detail, with shifts Mon-Fri 10:00 AM–7:00 PM or Tue-Sat 7:00 AM–4:00 PM Pacific Time. Bilingual ability is valued to serve diverse members.