Bilingual Member Care Advocate: Outbound Scheduling

Molina Healthcare; Long Beach (CA); On-site; USD 21,000 - 42,000; Full time

Job summary

Molina Healthcare seeks a proactive member services agent to make outbound calls, manage hand-dial lists, and provide information and assistance to members. You will adhere to departmental standards for member interactions, call quality, and documentation.

The role emphasizes scheduling appointments, researching members, and delivering compassionate guidance, with ongoing training to improve service quality.

Qualifications

• 1 year of healthcare service experience or equivalent.
• Strong verbal and written communication.
• Detail oriented with ability to follow scripting.
• Flexible to changing priorities and workflows.
• Bilingual in English and another language.

Responsibilities

• Schedule high-quality member appointments daily.
• Complete hand-dial lists and member research with accuracy.
• Provide basic support and guidance to members with empathy.
• Participate in ongoing training to enhance service quality.

Skills

Bilingual

Verbal communication

Written communication

Attention to detail

Adaptability

Empathy

Job description

Molina Healthcare seeks a proactive member services agent to make outbound calls, manage hand-dial lists, and provide information and assistance to members. You will adhere to departmental standards for member interactions, call quality, and documentation.

The role emphasizes scheduling appointments, researching members, and delivering compassionate guidance, with ongoing training to improve service quality.