Representative, Care Connections Member Advocate (Bilingual in Spanish, Arabic, Cantonese, Kore[...]

Molina Healthcare; Long Beach (CA); On-site; USD 21,000 - 42,000; Full time

Job summary

Molina Healthcare seeks a proactive member services agent to make outbound calls, manage hand-dial lists, and provide information and assistance to members. You will adhere to departmental standards for member interactions, call quality, and documentation.

The role emphasizes scheduling appointments, researching members, and delivering compassionate guidance, with ongoing training to improve service quality.

Qualifications

• 1 year of healthcare service experience or equivalent.
• Strong verbal and written communication.
• Detail oriented with ability to follow scripting.
• Flexible to changing priorities and workflows.
• Bilingual in English and another language.

Responsibilities

• Schedule high-quality member appointments daily.
• Complete hand-dial lists and member research with accuracy.
• Provide basic support and guidance to members with empathy.
• Participate in ongoing training to enhance service quality.

Skills

Bilingual

Verbal communication

Written communication

Attention to detail

Adaptability

Empathy

Job description

Job Description

Please note the required shifts are Mon - Fri 10:00 AM– 7:00 PM or Mon - Fri 5:00 AM - 2:00 PM Pacific Time Zone.

Job Summary

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.

Job Duties

• Schedules high-quality member appointments daily to meet departmental goals.
• Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
• Provides basic support and guidance to members with empathy and professionalism.
• Participates in ongoing training sessions to enhance service quality and knowledge.

Job Qualifications

• At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
• High attention to detail and ability to follow member interaction scripting.
• Flexible and adaptive to changing priorities and workflows.
• Compassionate and service oriented.
• Bilingual (English and at least one additional language, as required).
• Strong verbal and written communication skills.

Preferred Qualifications

• Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

Molina Healthcare offers a competitive benefits and compensation package.

Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $15.58 - $30.39 / HOURLY

• Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.