Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish (Onsite in Long Beach, CA)

Molina Healthcare, Inc.; Long Beach (CA); Vor Ort; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

Molina Healthcare, Inc. in California seeks a Patient Services Representative to make outbound calls, manage hand-dial lists, and provide proactive member support while adhering to departmental standards.

The role emphasizes strong communication, empathy, and attention to detail, with shifts Mon-Fri 10:00 AM–7:00 PM or Tue-Sat 7:00 AM–4:00 PM Pacific Time. Bilingual ability is valued to serve diverse members.

Qualifikationen

• At least 1 year experience in a healthcare service environment.
• Follow member interaction scripting with accuracy.
• Strong verbal and written communication skills.
• Bilingual in English and at least one additional language.
• Flexible and adaptable to changing priorities.
• Compassionate and service oriented.

Aufgaben

• Schedule high-quality member appointments daily to meet departmental goals.
• Complete assigned hand-dial lists and member research requirements with accuracy.
• Provide basic support and guidance to members with empathy and professionalism.
• Participate in ongoing training sessions to enhance service quality and knowledge.

Kenntnisse

Attention to detail

Strong communication

Bilingual: English + another language

Customer service mindset

Adaptability

Jobbeschreibung

Job Description

Please note the required shifts are Mon - Fri 10:00 AM– 7:00 PM or Tues - Sat 7:00AM - 4:00PM Pacific Time Zone.

Job Summary

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.

Job Duties

• Schedules high-quality member appointments daily to meet departmental goals.
• Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
• Provides basic support and guidance to members with empathy and professionalism.
• Participates in ongoing training sessions to enhance service quality and knowledge.

Job Qualifications

REQUIRED QUALIFICATIONS:

• At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
• High attention to detail and ability to follow member interaction scripting.
• Flexible and adaptive to changing priorities and workflows.
• Compassionate and service oriented.
• Bilingual (English and at least one additional language, as required).
• Strong verbal and written communication skills.

PREFERRED QUALIFICATIONS:

• Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.