Healthcare Member Care & Appointment Scheduler

Molina Healthcare; Long Beach (CA); On-site; USD 28,000 - 42,000; Full time

Job summary

Molina Healthcare is seeking a patient-focused Scheduling/Support Specialist in California (Long Beach area). This role involves outbound calls to members, managing hand-dial lists, and delivering proactive member support while adhering to department standards and documentation requirements.

The position emphasizes accuracy, empathy, and effective communication, with shifts Mon-Fri or Tue-Sat Pacific Time. Equal opportunity employer with competitive benefits. Pay range listed as hourly.

Qualifications

• At least 1 year experience in a healthcare service environment or equivalent
• High attention to detail and ability to follow member interaction scripting
• Flexible and adaptive to changing priorities and workflows
• Compassionate and service oriented
• Bilingual English and at least one additional language as required
• Strong verbal and written communication skills

Responsibilities

• Schedules high-quality member appointments daily to meet departmental goals.
• Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
• Provides basic support and guidance to members with empathy and professionalism.
• Participates in ongoing training sessions to enhance service quality and knowledge.

Skills

Healthcare experience

Attention to detail

Adaptability

Compassionate service

Bilingual

Communication skills

Job description

Molina Healthcare is seeking a patient-focused Scheduling/Support Specialist in California (Long Beach area). This role involves outbound calls to members, managing hand-dial lists, and delivering proactive member support while adhering to department standards and documentation requirements.

The position emphasizes accuracy, empathy, and effective communication, with shifts Mon-Fri or Tue-Sat Pacific Time. Equal opportunity employer with competitive benefits. Pay range listed as hourly.