Member Benefits & Wellness Support Specialist

HealthCheck360; Davenport (IA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Flex Spending or HSA

401(k) with company match

Profit-Sharing/Defined Contribution (1

PTO/Paid Holidays

Company-paid ST and LT Disability

Maternity Leave/Parental Leave

Job summary

Cottingham and Butler’s Health and Wellness division is hiring a Member Service Coordinator to guide members through benefit questions, resolve issues, and connect them with care and resources via phone, email, and chat. In this role, you will support participants in the wellness program, answer questions, and provide a high-touch, supportive level of service.

Standard hours are Monday–Friday, 8–5. This position emphasizes accuracy, empathy, and collaboration with internal teams to reduce costs

Qualifications

• Experience in roles such as receptionist, scheduler, insurance verification, or in a medical environment.
• Ability to guide individuals through benefit questions with a high-touch, supportive service.

Responsibilities

• Help members understand their coverage and resolve issues.
• Connect members with care and resources via phone, email, and chat.
• Support participants in the wellness program and assist with program-related needs.

Skills

Receptionist

Scheduler

Insurance verification

Customer service

Job description

Cottingham and Butler’s Health and Wellness division is hiring a Member Service Coordinator to guide members through benefit questions, resolve issues, and connect them with care and resources via phone, email, and chat. In this role, you will support participants in the wellness program, answer questions, and provide a high-touch, supportive level of service.

Standard hours are Monday–Friday, 8–5. This position emphasizes accuracy, empathy, and collaboration with internal teams to reduce costs