Benefits & Wellness Advocate - Member Services

HealthCheck360; Dubuque (IA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Flex Spending or HSA

401(k) with company match

Profit-Sharing/Defined Contribution (1

PTO/Paid Holidays

Company-paid ST and LT Disability

Maternity Leave/Parental Leave

Job summary

Cottingham and Butler's Health and Wellness division is seeking a Member Service Coordinator in Dubuque, IA to guide members through employer benefits over phone, email, and chat. You will resolve coverage questions, support wellness programs, and help participants access needed resources in a high-touch environment.

The role emphasizes customer service excellence, with opportunities to assist across various benefits and care pathways in a medical context.

Qualifications

• Experience in roles such as receptionist, scheduler, or insurance verification.
• Comfort navigating employer benefits and healthcare resources.
• Strong customer service skills with a high-touch approach.

Responsibilities

• Explain benefits coverage to members and resolve issues over phone, email, and chat.
• Assist participants with wellness program questions and needs.
• Provide a seamless experience and connect members to care and resources.

Skills

Customer Service

Communication

Scheduling

Insurance verification

Medical environment

Job description

Cottingham and Butler's Health and Wellness division is seeking a Member Service Coordinator in Dubuque, IA to guide members through employer benefits over phone, email, and chat. You will resolve coverage questions, support wellness programs, and help participants access needed resources in a high-touch environment.

The role emphasizes customer service excellence, with opportunities to assist across various benefits and care pathways in a medical context.