Member Services Coordinator

HealthCheck360; United States; Remote; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Flex Spending or HSA

401(k) with company match

Profit-Sharing/Defined Contribution (1

PTO/Paid Holidays

Company-paid ST and LT Disability

Maternity Leave/Parental Leave

Zusammenfassung

Cottingham and Butler’s Health and Wellness division is seeking a Member Service Coordinator to guide participants through benefit questions and provide a high-touch, supportive experience via phone, email and chat.

You will support wellness programs and help members navigate coverage and program resources, contributing to a positive member experience and engagement.

Qualifikationen

• Experience in customer service or front-desk roles.
• Comfort communicating via phone, email and chat.
• Interest in healthcare benefits and wellness programs.

Aufgaben

• Guide members through benefit questions and coverage details.
• Resolve issues and connect members with needed resources.
• Support wellness program participation and inquiries.

Kenntnisse

Customer service

Communication skills

Healthcare benefits knowledge

Tools

Phone system

Email

Chat platform

Jobbeschreibung

What Our Member Service Coordinators Do and Why It’s Important:

Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions.

In addition, Member Service Coordinators support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs.

We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment, as well as those with strong customer service skills who are looking to make a meaningful impact.

Schedule:

The standard work week for this position will be Monday through Friday, 8-5pm.

• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave

About Cottingham and Butler’s Health and Wellness Division

Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·