Benefits & Wellness Member Services Coordinator

Cottingham & Butler; Dubuque (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flex Spending or HSA

401(k) with company match

Profit-Sharing/Defined Contribution (1

Job summary

Cottingham & Butler is seeking a Member Service Coordinator to guide members through employer benefits, resolve issues, and connect them with care via phone, email and chat. The role supports participants in the company’s wellness program, answering questions and assisting with program-related needs.

Strong customer service skills and experience in receptionist, scheduler, insurance verification, or medical environments are a plus.

Qualifications

• Strong customer service skills and experience working withbenefits or wellness programs.

Responsibilities

• Guide members through employer benefits and resolve issues.
• Support wellness program participants and assist with program-related needs.
• Provide high-touch, supportive service via phone, email, and chat.

Skills

Customer service

Communication

Wellness program knowledge

Job description

Cottingham & Butler is seeking a Member Service Coordinator to guide members through employer benefits, resolve issues, and connect them with care via phone, email and chat. The role supports participants in the company’s wellness program, answering questions and assisting with program-related needs.

Strong customer service skills and experience in receptionist, scheduler, insurance verification, or medical environments are a plus.