Member Services Coordinator

Cottingham & Butler; Dubuque (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flex Spending or HSA

401(k) with company match

Profit-Sharing/Defined Contribution (1

Job summary

Cottingham & Butler is seeking a Member Service Coordinator to guide members through employer benefits, resolve issues, and connect them with care via phone, email and chat. The role supports participants in the company’s wellness program, answering questions and assisting with program-related needs.

Strong customer service skills and experience in receptionist, scheduler, insurance verification, or medical environments are a plus.

Qualifications

• Strong customer service skills and experience working withbenefits or wellness programs.

Responsibilities

• Guide members through employer benefits and resolve issues.
• Support wellness program participants and assist with program-related needs.
• Provide high-touch, supportive service via phone, email, and chat.

Skills

Customer service

Communication

Wellness program knowledge

Job description

What Our Member Service Coordinators Do and Why It’s Important:

Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions.

In addition, Member Service Coordinators support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs.

We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment, as well as those with strong customer service skills who are looking to make a meaningful impact.

Schedule:

The standard work week for this position will be Monday through Friday, 8-5pm.

• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave

About Cottingham and Butler’s Health and Wellness Division

Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk‑specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.