Member-Focused Personal Banker

University Federal Credit Union; Austin (TX); On-site; USD 38,000 - 62,000; Full time

Job summary

University Federal Credit Union in Austin, TX is seeking a Personal Banker to deliver outstanding member service, process transactions, and help members achieve their financial goals. You will engage in community activities and support branch operations with a consultative approach.

Ideal candidates have at least 6 months in customer service, a high school diploma, and a willingness to learn about UFCU products, credit reports, and compliance requirements.

Qualifications

• High School Diploma or GED.
• Minimum 6 months of experience in customer service and working in a team environment.

Responsibilities

• Provide prompt, courteous, and accurate service to Members.
• Open consumer deposit accounts and Certificates of Deposit
• Process loan applications, financial transactions, and other service requests
• Read and review credit reports with Members
• Host tables, participate in events, and attend Select Employer Group (SEG) events
• Adhere to all company policies, procedures and business ethics codes Provide smooth onboarding experiences and digital tool adoption
• Complete required regulatory Training as assigned.
• Maintain strict adherence to and in compliance with all laws, rules, regulations and internal controls specific to your role, including but not limited to the Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Skills

Member service

UFCU Way

Multi-system navigation

Credit report analysis

Mortgage process knowledge

Education

High School Diploma or GED

Job description

University Federal Credit Union in Austin, TX is seeking a Personal Banker to deliver outstanding member service, process transactions, and help members achieve their financial goals. You will engage in community activities and support branch operations with a consultative approach.

Ideal candidates have at least 6 months in customer service, a high school diploma, and a willingness to learn about UFCU products, credit reports, and compliance requirements.