Relationship Banker

Velocity Credit Union; Austin (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off

Tuition reimbursement

Gym discount

Job summary

Velocity Credit Union is seeking a Relationship Banker at our Downtown Branch in Austin, TX. You will blend teller duties with banking skills to build member trust through personalized service and proactive financial guidance.

The role emphasizes day-to-day banking support, educating members on online tools, and introducing simple solutions to daily financial needs. Strong customer service and reliable teamwork are essential.

Qualifications

• Minimum 6 months of banking/credit union operations experience
• Minimum 2 years of customer service experience
• 6 months of cash-handling preferred
• Excellent verbal, written, and listening skills

Responsibilities

• Assist members with day-to-day financial needs in person or by phone
• Educate members on digital tools and services
• Create exceptional experiences through personalized service
• Own the customer experience and resolve issues quickly

Skills

Customer service

Cash handling

Verbal communication

Written communication

Time management

Team player

Adaptability

Education

High school diploma or GED

Job description

Job Details

Job Location: Downtown Branch - Austin, TX 78701

Relationship Banker

Are you passionate about helping people and making a real difference in their financial journey? At Velocity, we’re looking for dynamic, impact-driven individuals eager to build lasting relationships while providing innovative financial solutions. If you enjoy problem-solving, offering personalized service, and connecting with others, this could be the perfect role for you!

At Velocity, we’re committed to helping our members and their families achieve more by delivering exceptional service and value. Our culture is rooted in empathy, collaboration, and a shared sense of purpose. We believe in meeting people where they are, staying curious, and working together to create better outcomes. We strive to positively impact the financial well-being of our community, one member at a time.

Your Role:

The Relationship Banker serves as the welcoming face of Velocity Credit Union and plays a critical role in building member trust and engagement. This position blends traditional teller responsibilities with foundational banker skills, focusing on creating exceptional experiences through meaningful interactions and personalized service. Velocity's Relationship Bankers help members with day-to-day financial needs, educate them on digital tools, and introduce solutions that simplify their financial lives.

What You Bring to the Table

• Minimum 6 months of financial institution, banking, or credit union operations experience supporting customers in person or over the phone.
• Minimum 2 years of experience in customer service required, and 6 months of cash-handling preferred.
• High school diploma or GED required.
• Excellent verbal, written, and listening skills and proficiency in using common office applications and office equipment.
• Passion for providing outstanding customer service and a positive attitude.
• Effective time management skills include prioritizing multiple responsibilities and organizing work tasks.
• Experience in controlling negotiable instruments.
• Ability to work in a fast-paced environment with a high attention to detail.
• Ownership of the customer experience through issue resolution.
• Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.
• Flexibility to work branch hours, including Saturdays.

Your Role (cont.)

The Relationship Banker serves as the welcoming face of Velocity Credit Union and plays a critical role in building member trust and engagement. This position blends traditional teller responsibilities with foundational banker skills, focusing on creating exceptional experiences through meaningful interactions and personalized service. Velocity's Relationship Bankers help members with day-to-day financial needs, educate them on digital tools, and introduce solutions that simplify their financial lives.

Why Join Velocity?

This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more!

Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Qualifications