Member Advocate I: Build Trust & Help Members Thrive

Marine Credit Union; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Marine Credit Union in Des Moines is seeking a Member Advocate I to warmly welcome members and guide them toward their financial goals. You will handle account transactions, assist with digital banking tools, and support customers through basic account openings within a community-focused branch.

Ideal candidates bring a passion for service, strong communication, and the ability to learn new banking systems, with bilingual abilities encouraged to apply.

Qualifications

• High school diploma or equivalent preferred.
• Cash handling experience is a plus.
• Bilingual applicants strongly encouraged to apply.
• Strong communication and problem-solving skills required.
• Comfort with computers and eagerness to learn new systems.

Responsibilities

• Welcome and support members, ensuring every visit is a great experience.
• Build genuine relationships and learn about members’ financial goals.
• Perform account transactions and assist with digital banking tools.
• Basic account opening.
• Educate members about products and services that support their financial success.
• Make meaningful outreach calls to strengthen member relationships.
• Collaborate with a supportive branch team that celebrates shared success.

Skills

Customer service

Communication

Problem solving

Computer literacy

Bilingual encouraged

Education

High school diploma or equivalent

Tools

Banking software

Job description

Marine Credit Union in Des Moines is seeking a Member Advocate I to warmly welcome members and guide them toward their financial goals. You will handle account transactions, assist with digital banking tools, and support customers through basic account openings within a community-focused branch.

Ideal candidates bring a passion for service, strong communication, and the ability to learn new banking systems, with bilingual abilities encouraged to apply.