Member Advocate

Marine Credit Union; Milwaukee, Northern (WI, KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) match

PTO - parental

Community PTO

Employee banking perks

HSA

Training & development

Mission-driven culture

Collaborative team

Job summary

Marine Credit Union in Milwaukee, WI is seeking a Member Advocate I to warmly welcome members, help them reach their financial goals, and serve as the friendly guide during transactions and digital banking. You will build relationships, educate members on products, and collaborate with a supportive branch team.

Bilingual applicants are encouraged, and a high school diploma is preferred. If you love delivering outstanding service and making a difference in your community, join us to grow in a

Qualifications

• High school diploma or equivalent preferred.
• Strong communication and customer service skills.
• Comfort with computers and willingness to learn new systems.

Responsibilities

• Greet members and assist with transactions.
• Learn members' financial goals and provide guidance.
• Assist with digital banking tools and basic account opening.
• Make outreach calls to strengthen member relationships.
• Collaborate with a supportive branch team to celebrate shared success.

Skills

Customer service

Communication

Problem solving

Cash handling

Bilingual

Education

High school diploma

Job description

Join a Credit Union That Truly Puts People First

Are you someone who loves connecting with people, solving problems, and making a meaningful impact in your community? As aMember Advocate I, you'll be the friendly face and trusted guide who helps our members reach their financial goals. If you're looking to grow your career in a supportive, mission-driven environment, this role is made for you.

What You'll Do

• Welcome and support members, ensuring every visit is a great experience
• Build genuine relationships and learn about members' financial goals
• Perform account transactions and assist with digital banking tools
• Basic account opening
• Educate members about products and services that support their financial success
• Make meaningful outreach calls to strengthen member relationships
• Collaborate with a supportive branch team that celebrates shared success

What You'll Bring

• A passion for helping people and delivering outstanding service
• Excellent communication and problem-solving skills
• Comfort with computers and eagerness to learn new systems
• Cash handling or banking experience is a plus (not required)
• Bilingual applicants strongly encouraged to apply

Why You'll Love Working Here

We're committed to supporting both the personal and professional well-being of our employees. Benefit highlights include:

• Medical, Dental, and Vision insurance
• 401(k) with immediate employer match
• Maternity and Paternity PTO
• Community Service PTO
• Employee banking perks
• Health Savings Account (HSA) with employer contribution
• Company-paid training and development opportunities
• A mission-driven culture that puts people first
• A collaborative team environment with clear pathways for growth

Education

• High school diploma or equivalent preferred

If you're ready to make a difference every day, we'd love to meet you!