Member Experience Advocate

Marine Credit Union; Milwaukee, Northern (WI, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) match

PTO - parental

Community PTO

Employee banking perks

HSA

Training & development

Mission-driven culture

Collaborative team

Job summary

Marine Credit Union in Milwaukee, WI is seeking a Member Advocate I to warmly welcome members, help them reach their financial goals, and serve as the friendly guide during transactions and digital banking. You will build relationships, educate members on products, and collaborate with a supportive branch team.

Bilingual applicants are encouraged, and a high school diploma is preferred. If you love delivering outstanding service and making a difference in your community, join us to grow in a

Qualifications

• High school diploma or equivalent preferred.
• Strong communication and customer service skills.
• Comfort with computers and willingness to learn new systems.

Responsibilities

• Greet members and assist with transactions.
• Learn members' financial goals and provide guidance.
• Assist with digital banking tools and basic account opening.
• Make outreach calls to strengthen member relationships.
• Collaborate with a supportive branch team to celebrate shared success.

Skills

Customer service

Communication

Problem solving

Cash handling

Bilingual

Education

High school diploma

Job description

Marine Credit Union in Milwaukee, WI is seeking a Member Advocate I to warmly welcome members, help them reach their financial goals, and serve as the friendly guide during transactions and digital banking. You will build relationships, educate members on products, and collaborate with a supportive branch team.

Bilingual applicants are encouraged, and a high school diploma is preferred. If you love delivering outstanding service and making a difference in your community, join us to grow in a