Member Advocate

Marine Credit Union; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Marine Credit Union in Des Moines is seeking a Member Advocate I to warmly welcome members and guide them toward their financial goals. You will handle account transactions, assist with digital banking tools, and support customers through basic account openings within a community-focused branch.

Ideal candidates bring a passion for service, strong communication, and the ability to learn new banking systems, with bilingual abilities encouraged to apply.

Qualifications

• High school diploma or equivalent preferred.
• Cash handling experience is a plus.
• Bilingual applicants strongly encouraged to apply.
• Strong communication and problem-solving skills required.
• Comfort with computers and eagerness to learn new systems.

Responsibilities

• Welcome and support members, ensuring every visit is a great experience.
• Build genuine relationships and learn about members’ financial goals.
• Perform account transactions and assist with digital banking tools.
• Basic account opening.
• Educate members about products and services that support their financial success.
• Make meaningful outreach calls to strengthen member relationships.
• Collaborate with a supportive branch team that celebrates shared success.

Skills

Customer service

Communication

Problem solving

Computer literacy

Bilingual encouraged

Education

High school diploma or equivalent

Tools

Banking software

Job description

Description

Join a Credit Union That Truly Puts People First

Are you someone who loves connecting with people, solving problems, and making a meaningful impact in your community? As a Member Advocate I, you’ll be the friendly face and trusted guide who helps our members reach their financial goals.

If you’re looking to grow your career in a supportive, mission‑driven environment, this role is made for you.

What You’ll Do

• Welcome and support members, ensuring every visit is a great experience
• Build genuine relationships and learn about members’ financial goals
• Perform account transactions and assist with digital banking tools
• Basic account opening
• Educate members about products and services that support their financial success
• Make meaningful outreach calls to strengthen member relationships
• Collaborate with a supportive branch team that celebrates shared success

What You’ll Bring

• A passion for helping people and delivering outstanding service
• Excellent communication and problem‑solving skills
• Comfort with computers and eagerness to learn new systems
• Cash handling or banking experience is a plus (not required)
• Bilingual applicants strongly encouraged to apply

Why You’ll Love Working Here

We’re committed to supporting both the personal and professional well‑being of our employees. Benefit highlights include:

• Medical, Dental, and Vision insurance
• 401(k) with immediate employer match
• Maternity and Paternity PTO
• Community Service PTO
• Employee banking perks
• Health Savings Account (HSA) with employer contribution
• Company‑paid training and development opportunities
• A mission‑driven culture that puts people first
• A collaborative team environment with clear pathways for growth

Education

• High school diploma or equivalent preferred

If you’re ready to make a difference every day, we’d love to meet you!