Member Advisor I - Mason

TRUE Community Credit Union; Michigan; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

401(k)

Pension

Tuition Reimbursement

Gym Reimbursement

Employer-Paid Life Insurance

Short & Long Term Disability Coverage

TRUE Cares Paid Family Leave

Flexible Spending Accounts

Job summary

TRUE Community Credit Union is seeking a full-time Member Advisor I at the Mason Branch to assist members with deposits, loans, and financial decisions. You will deliver exceptional service, open accounts, and guide customers through products that meet their goals.

Your role emphasizes accurate transactions, fraud prevention education, and building lasting member relationships across multiple systems in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• One year of banking, retail, cash handling, customer service, sales, or related experience preferred.
• Strong member service, communication, and relationship-building skills.
• Ability to navigate multiple systems and software applications efficiently.
• Ability to multitask and adapt in a fast-paced environment.
• Lending, account opening, and sales experience preferred.

Responsibilities

• Deliver exceptional customer service to members.
• Process transactions accurately and efficiently.
• Open and maintain deposit accounts.
• Assist members with consumer loan applications.
• Recommend products and services that support members' financial goals.
• Educate members about fraud prevention and account security.
• Build lasting relationships while navigating multiple systems and processes.

Skills

Member service

Relationship-building

Communication

Navigate banking systems

Multitasking

Cash handling

Education

High school diploma or GED

Tools

Banking software

Job description

TRUE Community Credit Union is looking for a full-time Member Advisor I to join our team at our Mason Branch.

As a Member Advisor I, you'll help members navigate financial decisions, celebrate milestones, and find solutions that support their goals. Every interaction is an opportunity to build trust, strengthen relationships, and create a positive member experience.

Pay & Benefits

• $17.00-$18.50 per hour
• In addition to competitive pay, full-time team members are eligible for Medical, Dental, and Vision Insurance, Paid Time Off, Paid Holidays, 401(k), Pension, Tuition Reimbursement, Gym Reimbursement, Employer-Paid Life Insurance, Short & Long Term Disability Coverage, TRUE Cares Paid Family Leave, and Flexible Spending Accounts

Schedule

Approximately 40 Hours Per Week, Including

• Monday, Tuesday, Thursday and Friday: 8:45 a.m. - 5:00 p.m.
• Wednesday: 7:45 a.m. - 5:00 p.m.
• Saturdays (rotating): 8:45 a.m. - 1:00 p.m.

What You'll Do

• Deliver exceptional customer service to members
• Process transactions accurately and efficiently
• Open and maintain deposit accounts
• Assist members with consumer loan applications
• Recommend products and services that support members' financial goals
• Educate members about fraud prevention and account security
• Build lasting relationships while navigating multiple systems and processes

Minimum Qualifications

• High school diploma or GED required.
• One year of banking, retail, cash handling, customer service, sales, or related experience preferred
• Strong member service, communication, and relationship-building skills.
• Demonstrated ability to navigate multiple systems and software applications efficiently.
• Ability to multitask and adapt in a fast-paced environment.
• Lending, account opening, and sales experience preferred.

Why TRUE?

At TRUE Community Credit Union, we do more than provide financial services. We help people build brighter futures and strengthen our communities. Our culture is built on collaboration, inclusion, growth, and genuine care for one another. Whether your background is in banking, retail banking, sales, customer service, cash handling, financial services, or relationship management, you'll find opportunities to grow your career while making a meaningful difference every day.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary: $17.00 - $18.50 per hour