Remote Experience Specialist - Full Time

TRUE Community Credit Union; Jackson (MI); Remote; USD 27,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

401(k)

Pension

Tuition Reimbursement

Gym Reimbursement

Employer-Paid Life Insurance

Short & Long Term Disability Coverage

TRUE Cares Paid Family Leave

Flexible Spending Accounts

Job summary

TRUE Community Credit Union is hiring a Remote Experience Specialist to be the first point of contact for members across phone, chat, email, and ITMs. You’ll guide transactions, educate on digital tools, and help members achieve financial well-being with care and community.

You’ll deliver service at scale from a remote setting, engaging with members and leveraging multiple systems to resolve inquiries and promote the adoption of new technologies.

Qualifications

• High School diploma or GED.
• 1–2 years of customer service experience.
• Strong communication and problem-solving abilities.
• Comfort with technology and ability to navigate multiple systems.
• Basic personal finance knowledge.

Responsibilities

• Deliver exceptional service through phone, chat, email, and Interactive Teller Machines (ITMs)
• Assist members with deposits, withdrawals, transfers, loan payments, and account inquiries
• Resolve member concerns with professionalism, empathy, and urgency
• Educate members on digital banking services and self-service tools
• Promote confidence and adoption of new technology solutions
• Identify opportunities to improve members' financial well-being through products and services that meet their needs
• Build strong relationships while navigating multiple systems and processes
• Collaborate with team members and participate in ongoing training and development

Skills

Customer Service

Strong communication

Problem-solving

Tech-savvy

Personal finance knowledge

Education

High School diploma or GED

Job description

Every member has a story. Join a team that's dedicated to helping people write their next chapter.

As a Remote Experience Specialist, you'll be the first point of contact for our members, delivering exceptional service through multiple remote channels. You'll guide members through transactions, educate them on our products and digital tools, and help them achieve financial well-being-all while ensuring every experience reflects our commitment to care and community.

Pay & Benefits

• $19.35 - $22.76 per hour
• In addition to competitive pay, full-time team members are eligible for Medical, Dental, and Vision Insurance, Paid Time Off, Paid Holidays, 401(k), Pension, Tuition Reimbursement, Gym Reimbursement, Employer-Paid Life Insurance, Short & Long Term Disability Coverage, TRUE Cares Paid Family Leave, and Flexible Spending Accounts

Schedule

Up to 40 hours per week, including:

• Monday - Friday from 8:30am - 5:30pm
• 1-2 Saturday's per month from 8:45am - 1:00pm

What You'll Do

• Deliver exceptional service through phone, chat, email, and Interactive Teller Machines (ITMs)
• Assist members with deposits, withdrawals, transfers, loan payments, and account inquiries
• Resolve member concerns with professionalism, empathy, and urgency
• Educate members on digital banking services and self-service tools
• Promote confidence and adoption of new technology solutions
• Identify opportunities to improve members' financial well-being through products and services that meet their needs
• Build strong relationships while navigating multiple systems and processes
• Collaborate with team members and participate in ongoing training and development

Required Qualifications

• High School diploma or GED
• 1 - 2 years of Customer Service experience
• Strong communication and problem-solving abilities
• Comfort with technology and ability to navigate multiple systems simultaneously.
• Basic personal finance knowledge

Preferred Qualifications

• At least 1 year of financial institution experience working in member/customer facing roles
• Bilingual in Spanish, Arabic, or another language

Why TRUE?

At TRUE Community Credit Union, we do more than provide financial services. We help people build brighter futures and strengthen our communities. Our culture is built on collaboration, inclusion, growth, and genuine care for one another. Whether your background is in banking, retail banking, sales, customer service, cash handling, financial services, or relationship management, you'll find opportunities to grow your career while making a meaningful difference every day.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.