Member Advisor (Hybrid) — Elevate Banking Experience

Affinity Plus Federal Credit Union; Faribault (MN); Hybrid; USD 36,000 - 43,000; Full time

Job summary

Affinity Plus Federal Credit Union in Faribault, MN seeks a Member Advisor for our Contact Center to assist members with everyday transactions, card support, and Online Banking, while building strong relationships.

The role involves processing deposits and withdrawals, endorsements verification, wires/ACH transfers, debit/credit/gift card issuance, and helping members leverage self-serve options; 1+ year of customer service and solid communication skills are required.

Qualifications

• 1+ years of customer service or professional experience working with people and/or cash handling.
• Aptitude to work independently as well as part of a team and ability to collaborate with others.
• Strong verbal and written communication skills.
• Time Management skills and the ability to prioritize workload based on department and member needs.
• Flexibility to adapt and succeed in a dynamic environment.
• Ability and drive to provide exceptional service to members and employees.
• Intermediate computer skills and the ability to navigate between multiple systems with ease.

Responsibilities

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier's checks
• Provide education to our members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transferring of funds
• Instant issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

Skills

Customer service

Cash handling

Team collaboration

Verbal and written communication

Time management

Adaptability

Technical aptitude

Job description

Affinity Plus Federal Credit Union in Faribault, MN seeks a Member Advisor for our Contact Center to assist members with everyday transactions, card support, and Online Banking, while building strong relationships.

The role involves processing deposits and withdrawals, endorsements verification, wires/ACH transfers, debit/credit/gift card issuance, and helping members leverage self-serve options; 1+ year of customer service and solid communication skills are required.