Hybrid Member Advisor - Banking Support & Transactions

Affinity Plus Federal Credit Union; Bemidji (MN); Hybrid; USD 23,488 - 28,116; Full time

Benefits offered by this job

Low-cost medical, dental and vision

401k matching up to 5%

Paid time off & leave options

Job summary

Affinity Plus Federal Credit Union in Bemidji, MN seeks a Member Advisor for our Contact Center. You will handle daily transactions, card support, and Online Banking inquiries while building trusted member relationships.

This hybrid role starts with in-person training in Bemidji and offers mostly virtual work with periodic in-person weeks. The position requires 1+ years in customer service or cash handling, strong communication, and the ability to navigate multiple systems.

Qualifications

• 1+ years of customer service or cash handling experience required.
• Aptitude to work independently as well as part of a team and ability to collaborate with others.
• Strong verbal and written communication skills.
• Time management skills and the ability to prioritize workload based on department and member needs.
• Flexibility to adapt and succeed in a dynamic environment.
• Ability and drive to provide exceptional service to members and employees.
• Intermediate computer skills and the ability to navigate between multiple systems with ease.

Responsibilities

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier's checks.
• Provide education to our members on self-serve options.
• Verify endorsements and proper identification on deposit transactions.
• Execute wire or ACH transferring of funds.
• Instant issue debit, credit, and gift cards.
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues.
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable.
• Other duties as assigned.

Skills

Customer service

Cash handling

Communication skills

Time management

Teamwork

Computer skills

Job description

Affinity Plus Federal Credit Union in Bemidji, MN seeks a Member Advisor for our Contact Center. You will handle daily transactions, card support, and Online Banking inquiries while building trusted member relationships.

This hybrid role starts with in-person training in Bemidji and offers mostly virtual work with periodic in-person weeks. The position requires 1+ years in customer service or cash handling, strong communication, and the ability to navigate multiple systems.