Customer Service Representative (Hybrid)

Affinity Plus Federal Credit Union; Faribault (MN); Hybrid; USD 36,000 - 43,000; Full time

Job summary

Affinity Plus Federal Credit Union in Faribault, MN seeks a Member Advisor for our Contact Center to assist members with everyday transactions, card support, and Online Banking, while building strong relationships.

The role involves processing deposits and withdrawals, endorsements verification, wires/ACH transfers, debit/credit/gift card issuance, and helping members leverage self-serve options; 1+ year of customer service and solid communication skills are required.

Qualifications

• 1+ years of customer service or professional experience working with people and/or cash handling.
• Aptitude to work independently as well as part of a team and ability to collaborate with others.
• Strong verbal and written communication skills.
• Time Management skills and the ability to prioritize workload based on department and member needs.
• Flexibility to adapt and succeed in a dynamic environment.
• Ability and drive to provide exceptional service to members and employees.
• Intermediate computer skills and the ability to navigate between multiple systems with ease.

Responsibilities

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier's checks
• Provide education to our members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transferring of funds
• Instant issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

Skills

Customer service

Cash handling

Team collaboration

Verbal and written communication

Time management

Adaptability

Technical aptitude

Job description

Position Overview

A Member Advisor with our Contact Center interacts with our members primarily through phone channels. In this role, a Member Advisor will assist members with every day transactions including deposits, cashing checks, transfers, etc... In addition this role will provide card support and assist members with Online Banking, all the while working to build strong and trusting relationships with our members.

Duties and Responsibilities

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier's checks
• Provide education to our members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transferring of funds
• Instant issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

Qualification and Skills

• 1+ years of customer service or professional experience working with people and/or cash handling experience required
• Aptitude to work independently as well as part of a team and ability to collaborate with others
• Strong verbal and written communication skills
• Time Management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment
• Ability and drive to provide exceptional service to members and employees
• Intermediate computer skills and the ability to navigate between multiple systems with ease

Workplace Environment

• Sitting 90-95% and standing 5-10% which is determined on your rotation within the branch
• Working at a computer 98% of the day, utilizing the phone
• Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
• Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
• Lift, carry, push or pull up to approximately 50 pounds
• Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction

Required Work Schedule

Shifts between 7am-7pm Monday-Friday and Saturday 7am-3pm. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.

This is a Hybrid position and will have an in-person training period of at least 90 days in Faribault, MN. Ongoing, the position has the opportunity to work mostly virtual with a rotating full week in-person, in Faribault, MN, once every six weeks. Applicants should live within or near the Faribault community.

Compensation

This position has a starting pay range of $17.05 - $20.41 per hour.

In alignment with our commitment to pay transparency, we are providing a good-faith estimate of the pay range for this position. This range reflects what we anticipate offering a successful candidate based on factors such as the role's responsibilities, required qualifications, and relevant experience. The actual pay may vary depending on the selected candidate's skills, experience, and other qualifications.

Total Rewards

Affinity Plus offers a comprehensive Total Rewards package that goes beyond base pay. In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options. Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%. Our Total Rewards philosophy is designed to support your well-being and growth while fostering a fair and inclusive workplace.

Disclaimer

Applicants may be subject to a background and credit check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, Affinity Plus Federal Credit Union will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position's essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, Affinity Plus Federal Credit Union retains the right to change or assign other duties to this Member Advisor position.

Application Deadline

Affinity Plus Federal Credit Union accepts applications on a rolling basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.