Member Advisor — Banking Support & Transactions

Affinity Plus Federal Credit Union; Grand Rapids (MN); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K matching up to 5%

Paid leave options

Wellness benefit

Total Rewards

Job summary

Affinity Plus Federal Credit Union in Grand Rapids, MN is seeking a Member Advisor to assist members with daily transactions and card support, while building trusting relationships through digital and phone channels.

The role involves handling deposits, transfers, and online banking inquiries, with emphasis on exceptional member service and accurate cash handling. Training is in-person for 90 days, followed by a mostly virtual schedule with periodic in-person weeks in Grand Rapids, MN.

Qualifications

• 1+ years of customer service or professional experience working with people required
• Aptitude to work independently as well as part of a team and ability to collaborate with others
• Strong verbal and written communication skills
• Time Management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment
• Ability and drive to provide exceptional service to members and employees
• Intermediate computer skills and the ability to navigate between multiple systems with ease

Responsibilities

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier's checks
• Provide education to our members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transferring of funds
• Instant issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

Skills

Customer service

Communication

Time management

Teamwork

Independent work

Tech proficiency

Job description

Affinity Plus Federal Credit Union in Grand Rapids, MN is seeking a Member Advisor to assist members with daily transactions and card support, while building trusting relationships through digital and phone channels.

The role involves handling deposits, transfers, and online banking inquiries, with emphasis on exceptional member service and accurate cash handling. Training is in-person for 90 days, followed by a mostly virtual schedule with periodic in-person weeks in Grand Rapids, MN.