Member Advisor — Flexible, High-Touch Car Membership

Flexcar; San Jose (CA); In loco; USD 46.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

80 hours PTO (first year)

401(k) with match

Health coverage from day one

Employee discounts

Descrizione del lavoro

Flexcar in San Jose is seeking a Member Advisor to talk with prospective members by phone, chat, and in person, understand their needs, and guide them to the right Flexcar plan. You will be based at our San Jose hub, near the cars and the team that supports our members, grounding your guidance in real experience.

The role emphasizes replacing skepticism with confidence, explaining pricing and inclusions clearly, and building lasting relationships that keep members engaged and on the road.

Competenze

• 3–4 years of consultative, high-touch sales experience.

Mansioni

• Guide prospective members from first questions to their first Flexcar.
• Explain how Flexcar works in plain language: what's included, what it costs, and how it compares to buying, leasing, or financing.
• Understand each person's needs — budget, timeline, how they'll use the car — and match them with the right car and plan.
• Turn hesitation into confidence: answer the hard questions honestly and give people a clear reason to move forward.
• Respond fast to new inquiries, and pick up handoffs from chat and our inbound line.
• Build relationships that outlast the signup — stay connected with your members so they feel known, supported, and glad they joined.

Conoscenze

Consultative sales

Phone-first selling

Active listening

Clear communication

Descrizione del lavoro

Flexcar in San Jose is seeking a Member Advisor to talk with prospective members by phone, chat, and in person, understand their needs, and guide them to the right Flexcar plan. You will be based at our San Jose hub, near the cars and the team that supports our members, grounding your guidance in real experience.

The role emphasizes replacing skepticism with confidence, explaining pricing and inclusions clearly, and building lasting relationships that keep members engaged and on the road.