Member Acquisition & Experience Specialist

24 Hour Fitness USA, LLC; Mililani Town (HI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free gym membership

401k with match

Medical and dental coverage

Paid time off

Job summary

24 Hour Fitness USA, LLC in Mililani Town, Hawaii is seeking a Sales and Service Expert to provide an outstanding guest experience while driving memberships, fitness and retail sales. You will engage guests, tour facilities, enroll members, and manage leads using company tools, while collaborating with the Sales and Service Manager to deliver a best-in-class member experience.

This role includes on-going training, performance goals, and eligibility for commission plans to reward exceptional

Qualifications

• High School Diploma or GED required.
• CPR and AED certification within 60 days of employment.
• Bachelor's degree preferred.
• 1–2 years of service sales experience preferred.

Responsibilities

• Execute CARE sales model with each guest and explain how our products meet fitness needs.
• Tour facilities and describe services and amenities tied to goals.
• Enroll members using company sales techniques and MAP procedures.
• On-board new members and support retention activities to drive profitability.
• Generate and manage leads; set appointments for new business opportunities.
• Maintain proactive member engagement and meet sales targets.

Skills

Sales skills

Fitness industry knowledge

Interpersonal communication

Computer literacy

Team player

POS system

Membership system software

Education

High School Diploma or GED

CPR & AED certification

Bachelor's degree preferred

Tools

POS System

Membership System software

Job description

24 Hour Fitness USA, LLC in Mililani Town, Hawaii is seeking a Sales and Service Expert to provide an outstanding guest experience while driving memberships, fitness and retail sales. You will engage guests, tour facilities, enroll members, and manage leads using company tools, while collaborating with the Sales and Service Manager to deliver a best-in-class member experience.

This role includes on-going training, performance goals, and eligibility for commission plans to reward exceptional