Member Experience & Sales Pro

24 Hour Fitness; Pearl City (HI); On-site; USD 19,286 - 24,796; Full time

Job summary

24 Hour Fitness in Pearl City, HI is seeking a Sales and Service Expert to deliver an outstanding membership, fitness and retail experience on-site. You will guide guests through our CARE sales approach, describe facilities, enroll members, and help peers achieve revenue targets.

As part of the team you will onboard new members, manage leads, conduct tours, and stay engaged with members to drive retention and satisfaction. This role requires strong communication and a passion for fitness.

Qualifications

• High school diploma or GED required; CPR/AED certification within 60 days.
• 1–2 years of service sales experience preferred.
• Bachelor's degree preferred.

Responsibilities

• Explain memberships and fitness offerings to guests using sales tools.
• Tour and onboard new members; register guests at the digital kiosk.
• Join efforts to achieve personal and team sales goals.
• Lead generation, appointment setting and follow-up on opportunities.
• Provide a friendly, professional member experience and respond to inquiries promptly.

Skills

Sales skills

Customer service

Interpersonal communication

POS system

Membership systems

Team player

Education

High School Diploma or GED

CPR/AED certification

Bachelor's degree preferred

Tools

POS System

Membership software

Job description

24 Hour Fitness in Pearl City, HI is seeking a Sales and Service Expert to deliver an outstanding membership, fitness and retail experience on-site. You will guide guests through our CARE sales approach, describe facilities, enroll members, and help peers achieve revenue targets.

As part of the team you will onboard new members, manage leads, conduct tours, and stay engaged with members to drive retention and satisfaction. This role requires strong communication and a passion for fitness.