Member Accounts & Service Lead (Part-Time)

ymcapkccareers; Washington; On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Personal YMCA membership

YMCA360 streaming membership

Flexible scheduling around school and

Paid Sick Leave

Employee Assistance Plan (EAP)

Wellness program

LifeMart employee discount center

Professional training, education, and

20% discount on YMCA programs

Job summary

YMCA of Pierce and Kitsap Counties is seeking a part-time Customer Account Specialist to audit and maintain member accounts using Salesforce. The role delivers exceptional service to staff, members, guests, and program participants in a safe, welcoming environment aligned with YMCA values.

You will handle membership information, answer inquiries, resolve issues, and build lasting relationships to promote loyalty and satisfaction. Strong communication and collaboration skills are essential.

Qualifications

• Minimum of two years of experience in customer service, database management systems, public relations, or organization administration.
• Excellent written and oral skills.
• Positive attitude and previous experience with diverse populations.
• Demonstration of the ability to lead a project and collaborate with others.
• Computer proficiency, including practical application of MS Office suite, including Teams, and Zoom.
• Commitment to valuing and promoting diversity and contributing to an inclusive working and learning environment.

Responsibilities

• Foster a positive brand image with staff, members, and guests while seeking the best outcome and interests of the YMCA.
• Provide excellent service to staff, members, guests, and spectators over the phone, through email, or other forms of communication contributing to member retention.
• Present accurate membership and program information to potential and existing members.
• Ability to effectively explain the benefits and expenses related to YMCA memberships and programs.
• Provide excellent customer service and follow through with customer and member communication and tasks.

Skills

Customer service

Communication

Team collaboration

Salesforce

MS Office

Tools

Salesforce

MS Office

Zoom

Teams

Job description

YMCA of Pierce and Kitsap Counties is seeking a part-time Customer Account Specialist to audit and maintain member accounts using Salesforce. The role delivers exceptional service to staff, members, guests, and program participants in a safe, welcoming environment aligned with YMCA values.

You will handle membership information, answer inquiries, resolve issues, and build lasting relationships to promote loyalty and satisfaction. Strong communication and collaboration skills are essential.