Part-Time Member Accounts Specialist

YMCA of Pierce and Kitsap Counties; Tacoma (WA); On-site; USD 32,325,000 - 36,677,000; Part time

Benefits offered by this job

YMCA membership

YMCA360

Paid sick leave

EAP

Wellness program

Training opportunities

Program discount

Job summary

YMCA of Pierce and Kitsap Counties is hiring a Part-Time Customer Account Specialist in Tacoma, WA. The role focuses on auditing and maintaining accounts using the CRM, delivering excellent service to staff, members, guests, and program participants, and fostering loyalty in a safe, positive environment aligned with YMCA values.

Responsibilities include handling inquiries by phone or email, presenting membership details, and explaining benefits.

Qualifications

• Minimum of two years of experience in customer service, database management systems, public relations, or organization administration.
• Excellent written and oral skills.
• Positive attitude and previous experience with diverse populations.
• Demonstration of the ability to lead a project and collaborate with others.
• Computer proficiency, including practical application of MS Office suite, including Teams, and Zoom.
• Commitment to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Must be able to pass Background and Reference checks.
• Complete online Child Abuse Prevention training on first day and other required trainings.

Responsibilities

• Foster a positive brand image with staff, members, and guests while seeking the best outcome for the YMCA.
• Provide excellent service to staff, members, guests, and spectators via phone or email.
• Present accurate membership and program information to potential and existing members.
• Explain benefits and expenses related to memberships and programs.
• Provide excellent customer service and follow through with communications and tasks.
• Encourage member involvement in programs and services based on expressed interest.
• Respond to staff and member needs and escalate when appropriate.
• Demonstrate full competency in Salesforce for enrollment, updates, cancellations, and reporting.

Skills

Customer service

Salesforce

MS Office

Team collaboration

Phone & email support

Diversity & inclusion

Public relations

Tools

Salesforce

Zoom

Teams

Job description

YMCA of Pierce and Kitsap Counties is hiring a Part-Time Customer Account Specialist in Tacoma, WA. The role focuses on auditing and maintaining accounts using the CRM, delivering excellent service to staff, members, guests, and program participants, and fostering loyalty in a safe, positive environment aligned with YMCA values.

Responsibilities include handling inquiries by phone or email, presenting membership details, and explaining benefits.