Meetings & Membership Experience Specialist

PCMA; Washington (District of Columbia); On-site; USD 52,000 - 74,000; Full time

Job summary

PHADA is seeking a highly organized Meetings and Membership Coordinator to support conferences, programs, and member services. You will assist with event operations, registration, and data management, while collaborating with a small team to deliver high-quality experiences for housing authorities nationwide.

The role involves onsite execution, coordinating with venues and vendors, and maintaining accurate membership records. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor’s degree or equivalent; preferred but not required.
• 1–3 years in association management, meetings/events, membership, customer service, communications, or related admin role.
• Demonstrated ability to manage detailed, deadline-driven work across multiple projects.

Responsibilities

• Coordinate PHADA conferences, webinars, town halls, and other programs, including member programming and digital communications.
• Provide onsite event support (venue, catering, AV, signage, registration, speaker readiness).
• Assist with collecting and organizing onsite content (photos, clips, quotes) in line with brand guidelines.
• Coordinate exhibit hall operations and exhibitor communications.
• Lead webinars/town halls including platform setup, registrations, rehearsals, and follow-up communications.
• Support membership applications/renewals and maintain accurate records in AMS.

Skills

Event coordination

Customer service

Communications

Data management

Microsoft 365

Zoom/Teams

Education

Bachelor’s degree

Tools

AMS

CMS

Event registration platforms

Job description

PHADA is seeking a highly organized Meetings and Membership Coordinator to support conferences, programs, and member services. You will assist with event operations, registration, and data management, while collaborating with a small team to deliver high-quality experiences for housing authorities nationwide.

The role involves onsite execution, coordinating with venues and vendors, and maintaining accurate membership records. Strong communication and problem-solving skills are essential.