MedTech Service Innovation Engineer – Field Solutions

NBSTSA; Santa Clara (CA); On-site; USD 87,000 - 140,000; Full time

Job summary

Johnson & Johnson, a leader in MedTech and Innovation Medicine, seeks a Service Innovation Engineer in Santa Clara, CA. You will partner with cross-functional teams to optimize serviceability, tooling, and training across the product lifecycle.

The role emphasizes strong communication, problem solving, and project management in a regulated environment, with up to 15% travel and a focus on delivering reliable, field-ready solutions.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or equivalent.
• 4+ years of experience in Field Service, Technical Support, Manufacturing Engineering, Product Support Engineering, R&D, or related role.
• Experience in regulated industries (Medical Device/Aerospace) and PLM systems.
• Strong written and verbal communication and presentation skills.
• Ability to simplify complex problems into actionable tasks with measurable requirements.

Responsibilities

• Collaborate with multi-functional partners to advise on serviceability, tooling, and training for product development.
• Identify and document product/process improvements and propose solutions.
• Support all phases of product lifecycle development.

Skills

Communication

Analytical thinking

Problem solving

Project management

Self-motivated

Organizational skills

Travel readiness

Python

SQL

GxP/ISO familiarity

Education

Bachelor's degree in Engineering or Computer Science

Tools

PLM systems

ERP systems

CRM systems

Job description

Johnson & Johnson, a leader in MedTech and Innovation Medicine, seeks a Service Innovation Engineer in Santa Clara, CA. You will partner with cross-functional teams to optimize serviceability, tooling, and training across the product lifecycle.

The role emphasizes strong communication, problem solving, and project management in a regulated environment, with up to 15% travel and a focus on delivering reliable, field-ready solutions.