MedTech Product Support Engineer - Field Service & Training

Johnson & Johnson Co.

Santa Clara (CA)

On-site

USD 91,000 - 147,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Johnson & Johnson is seeking a Product Support Engineer in Santa Clara to serve as the primary technical liaison between Engineering, Quality, Manufacturing, and the service organization. You will lead new product service readiness, install base support, lifecycle management, and service documentation while collaborating with cross-functional teams.

You will develop training materials, update service procedures, and act as a consultant to ensure service objectives are met.

Qualifications

Bachelor's degree in Engineering or equivalent.
5+ years' experience in Field Service, Technical Support, or Manufacturing with electronic documentation.
Strong written and verbal communication and presentation skills.
Basic understanding of GMP/ISO.

Responsibilities

Develop and implement service strategies and plans for new products and upgrades.
Provide recommendations on design for serviceability and field service training.
Act as Tier 2 escalation resource for complex technical issues in the field.
Provide on-site support to resolve complex or urgent product failures and validate service tools.
Create training materials and deliver training in various formats including webinars and lab environments.
Update service procedures to reflect design changes and field feedback.
Develop knowledge content for products and upgrades.
Monitor service and reliability data and feedback to improve processes.