Service Innovation Engineer

Biopharma Careers; Santa Clara (CA); On-site; USD 87,000 - 140,000; Full time

Job summary

Johnson & Johnson is recruiting a Service Innovation Engineer for Santa Clara, CA. You will serve as the technical liaison across Engineering, Quality, and Manufacturing, supporting new product development and lifecycle management.

You will develop service tooling, train teams, and produce technical bulletins and documentation. Ideal candidates have a Bachelor’s degree in Engineering/CS, 4+ years in a related role in regulated industries, and strong communication skills.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a combination of equivalent work experience, education and training.
• 4+ years of experience in Field Service, Technical Support, Manufacturing Engineering, Product Support Engineering, R&D, or related role.
• Experience in a regulated industry (Medical Device or Aerospace) is preferred.
• Experience with Project Lifecycle Management (PLM) systems.
• Excellent written and verbal communication and presentation skills.
• Ability to translate complex problems into manageable tasks with measurable requirements.
• Proficiency in Windows OS and Microsoft Office applications.
• Highly organized with ability to manage multiple projects simultaneously.
• Self-starter capable of working with little supervision and driving projects.

Responsibilities

• Act as the primary technical liaison between Engineering/Quality/Manufacturing and internal/external Service Solutions teams.
• Lead new product development, install base sustaining, lifecycle and change management, and service training.
• Provide technical support escalation and develop service bulletins and documentation.
• Develop programs using feedback to reduce customer downtime and improve serviceability.
• Monitor service data to drive design improvements and maintain knowledge base articles.
• Build relationships with internal and external partners for effective troubleshooting of electro-mechanical systems.

Skills

Python

SQL

Windows OS

Analytical thinking

Communication

Education

Bachelor’s degree in Engineering/CS

Tools

PLM systems

ERP

CRM

SAP PLM

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

R&D Product Development

Job Sub Function:

R&D Process Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

Job Description

Robotics & Digital Surgery, part of the Johnson & Johnson family of companies, is recruiting for a Service Innovation Engineer located in Santa Clara, CA.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

As the Service Innovation Engineer (SIE), you will act as the primary technical liaison between internal technical groups (Engineering/Quality/Manufacturing) and the various internal and external sub departments of the Service Solutions organization. You will also be responsible for new product development, install base sustaining support, life cycle and change management, technical support escalation, service technical bulletins, service training and service documentation.

What You’ll Do:

Work closely with the multi-functional partners in support of the product development process by providing recommendations on design for serviceability, service tooling requirements, and service training.

Identify and document potential product and process improvements and suggest solutions.

Provide support for all phases of product lifecycle development.

Develop programs using feedback and technical knowledge which effectively apply department resources and reduces customer downtime.

Serve as the Final Tier escalation resource and subject matter product expert, for complex technical related issues in the field.

Manage service procedures to incorporate changes in product design, service tools, assembly methods, and feedback from the field.

Monitor service and reliability data to drive design improvements.

Develop knowledge database articles intended to communicate system issues and notices to the field.

Develop and maintain relationships with external and internal partners to ensure effective skills for troubleshooting sophisticated electro-mechanical systems.

Required Education:

Bachelor’s degree in Engineering, Computer Science, or a combination of equivalent work experience, education and training.

Required Skills & Experience:

4+ years of experience in Field Service, Technical Support, Manufacturing Engineering, Product Support Engineering, R&D, or related role.

Experience working in a regulated industry, such as Medical Device and/or Aerospace experience.

Experience with Project Lifecycle Management (PLM) systems.

Excellent written and verbal communication and presentation skills.

Ability to translate and simplify problems of considerable scope and complexity into manageable tasks with measurable requirements.

Effective analytical and problem-solving skills.

Must demonstrate proficiency in Windows O/S and in all Microsoft Office applications.

Must be highly organized with the ability to manage numerous projects/tasks simultaneously and effectively prioritize projects and tasks.

Must be a self-starter and capable of working effectively with little supervision and be capable of identifying and driving individual projects.

An approachable individual who prides themselves on providing a high level of service and support

Other Requirements:

Ability to travel up to 15% domestic US and Internationally, with overnight stay.

Preferred Skills & Experience:

Experience with Python and SQL.

Have a basic understanding of GxP / ISO.

Experience with Agile Project Lifecycle Management (PLM) systems.

ERP and CRM experience.

Project management certification (PMP).

Work Environment:

This position operates in a laboratory/assembly environment.

This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands:

May require lifting of up to 50 lbs. and operation of hoisting equipment for heavier loads

May require prolonged periods of standing, bending, sitting, and kneeling during system assembly.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

Preferred Skills:

Analytical Reasoning, Computerized Equipment Skills, Data Reporting, Emerging Technologies, Engineering, Execution Focus, Gemba Kaizen, Mechanical Equipments, Process Control, Process Oriented, Product Improvements, Purchasing, Quality Standards, Research and Development, SAP Product Lifecycle Management, Situational Awareness, Teamwork, Technical Research, Technologically Savvy

The anticipated base pay range for this position is :

$87,000.00 - $140,300.00