Customer Success Manager - Packaging

Lumafield; San Francisco (CA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health & wellness stipend

401(k)

Flexible PTO

Commuter benefits

Job summary

A technology and engineering firm in San Francisco is seeking a Customer Success Manager to drive customer outcomes and revenue. You will manage the customer lifecycle, ensuring value delivery from our solutions. Ideal candidates have an engineering background and 8+ years of relevant experience in client-facing roles. The role offers a competitive compensation package including health benefits and flexible PTO in a rapidly scaling startup environment.

Qualifications

• 8+ years of experience in engineering or manufacturing and client-facing roles.
• Experience in account management, consulting, or program management.
• Strong understanding of the CPG industry.

Responsibilities

• Serve as the primary point of contact for customers.
• Manage delivery and adoption of Lumafield’s technical solutions.
• Identify upsell and cross-sell opportunities.

Skills

Excellent verbal and written communication

Project management skills

Expertise in packaging development

Ability to create executive-level presentations

Education

Engineering B.S. degree or equivalent technical experience

Job description

Base Pay Range

$130,000.00/yr - $170,000.00/yr

About Lumafield

Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations. We wanted to simplify and accelerate manufacturing by providing unprecedented visibility into products through AI‑driven insights and advanced industrial CT scanning. Our solution integrates X‑ray capture, computer vision analysis, web‑based collaboration, and a flexible business model to make cutting‑edge manufacturing technology accessible to every industry.

About the Role

We are looking to bring on a Customer Success Manager (CSM) to drive customer outcomes and revenue growth for Lumafield’s industry‑changing products. The CSM will own the customer lifecycle from post‑sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, building advocacy within accounts, and ensuring customers achieve tangible business value from our products.

What You’ll Do

• Partner with engineering, quality, and operations teams at customer organizations to identify opportunities to improve product quality, accelerate root‑cause analysis, or achieve efficiencies in design and sustaining engineering.
• Serve as the primary point of contact and trusted advisor for your customers.
• Project‑manage delivery and adoption of Lumafield’s technical solutions to ensure integration into customer workflows.
• Proactively manage renewal processes, mitigate churn risk, and maintain account health.
• Identify, track, and communicate the business impact of Lumafield’s solutions.
• Uncover upsell, cross‑sell, and new use‑case opportunities to expand product usage across teams or product lines.
• Build strong customer relationships through purposeful, outcome‑focused engagement.
• Contribute to the development of scalable internal processes.

About You

• Engineering B.S. degree or equivalent technical experience.
• 8+ years of experience, which can include technical experience in engineering or manufacturing, and client‑facing experience (account management, consulting, or program management).
• Expertise in packaging development and/or production, primarily for the CPG industry.
• Excellent verbal and written communication that flexes to be effective across levels of an organization.
• Ability to independently create and deliver executive‑level presentations.
• Extremely organized and ready to dive head‑first into a rapidly scaling startup environment.

Bonus Points

• MBA or equivalent business experience.
• Quality Control experience in CPG/packaging manufacturing.

Benefits

Lumafield offers competitive cash and equity compensation, a health & wellness stipend, 401(k), parental leave, flexible PTO, commuter benefits, company‑wide events, and more.

EEO Statement

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills. No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital or domestic partner status, sexual orientation, gender identity, disability, genetic information, or veteran status.

Additional Information

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Other
Industries: Computer Hardware Manufacturing

Referrals

Referrals increase your chances of interviewing at Lumafield by 2x.

Location

San Francisco, CA