MedSpa Front Desk Lead & Ops Coach

Azul Cosmetic Surgery and Medical Spa; Fort Myers (FL); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Azul Cosmetic Surgery and Medical Spa in Fort Myers is seeking a MedSpa Coordinator Lead to manage front desk operations, scheduling, and a high-quality patient experience. You will support onboarding, training, and workflow coordination, while balancing patient-facing duties with team support in a fast-paced medical aesthetics environment.

You will work closely with the Regional Manager to ensure coverage, implement established processes, and elevate service standards across the practice.

Formación

• Minimum two years of experience in a medical aesthetics, plastic surgery, medical office, healthcare, or related patient-facing environment.
• Experience coordinating front desk coverage or team schedules is preferred.
• Knowledge of medical/aesthetic terminology and HIPAA requirements is advantageous.

Responsabilidades

• Coordinate and maintain the front desk schedule to support appropriate coverage and minimize overtime.
• Provide concierge-level patient experience in person and by phone.
• Assist with onboarding, training, and day-to-day guidance for MedSpa Coordinators.
• Support patient check-in/out, scheduling, payments, and follow-up activities.
• Escalate operational concerns to leadership when appropriate.

Conocimientos

Customer service

Scheduling

Team leadership

Communication

Organization

Attention to detail

Herramientas

Nextech

Excel

Descripción del empleo

Azul Cosmetic Surgery and Medical Spa in Fort Myers is seeking a MedSpa Coordinator Lead to manage front desk operations, scheduling, and a high-quality patient experience. You will support onboarding, training, and workflow coordination, while balancing patient-facing duties with team support in a fast-paced medical aesthetics environment.

You will work closely with the Regional Manager to ensure coverage, implement established processes, and elevate service standards across the practice.