MedSpa Front Office Lead: Patient Service & Ops

E.N.T. Specialty Partners; Bethesda (MD); On-site; USD 52,000 - 68,000; Full time

Job summary

E.N.T. Specialty Partners seeks a Front Office Supervisor to lead the front desk team, ensuring smooth operations and exceptional patient service in a cosmetic surgery/medspa setting.

You will manage scheduling, payments, and staff performance while partnering with leadership to support administrative needs and onboarding. A patient-focused, professional demeanor is essential for success.

Qualifications

• 2–3 years of office experience in a medical setting.
• Excellent customer service and communication skills.
• Familiarity with medical billing practices is a plus.

Responsibilities

• Supervise front desk operations and staff performance.
• Coordinate schedules, timesheets, and payroll biweekly.
• Oversee patient check-in/out and appointment confirmations.
• Greet patients and maintain a professional, welcoming reception.
• Manage retail inventory and clinic supplies as needed.
• Protect patient privacy and ensure compliance with policies.

Skills

Customer service

Staff supervision

Payroll processing

Scheduling

EMR software

Medical terminology

Education

High school diploma or GED

Administrative certification (preferred)

Tools

MS Office

EMR systems

Scheduling software

Job description

E.N.T. Specialty Partners seeks a Front Office Supervisor to lead the front desk team, ensuring smooth operations and exceptional patient service in a cosmetic surgery/medspa setting.

You will manage scheduling, payments, and staff performance while partnering with leadership to support administrative needs and onboarding. A patient-focused, professional demeanor is essential for success.