Meditech Technical Support Analyst

TechDigital Group; Missouri; On-site; USD 70,000 - 85,000; Full time

Job summary

A healthcare technology services provider is seeking a Meditech Technical Support Analyst to provide crucial support for EHR systems. Key responsibilities include troubleshooting system performance issues, managing servers, and coordinating with vendor support. Candidates should have 3-7 years of experience with Meditech systems, a bachelor's degree in IT or related fields, and strong communication skills. This opportunity is based in Missouri and offers a chance to work in a dynamic healthcare environment.

Qualifications

• Bachelor's degree or equivalent experience in IT or Computer Science.
• 3–7 years experience supporting Meditech systems.
• Strong knowledge of Meditech background processes and configuration utilities.

Responsibilities

• Provide Level 2 and Level 3 technical support for Meditech systems.
• Monitor and maintain application servers and database servers.
• Troubleshoot user access issues and connection failures.
• Perform system upgrades, patches, and refreshes.
• Coordinate with vendor support for issue resolution.

Skills

System administration

Technical support

Troubleshooting

Documentation

Communication

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Meditech EHR systems

HL7

TCP/IP networking

Windows Server administration

SQL

Citrix

Active Directory

VMware/Hyper-V

Job description

Job Description

The Meditech Technical Support Analyst is responsible for providing technical and operational support for Meditech EHR systems, including 6.0, Magic, and Client/Server platforms. The role includes troubleshooting issues related to system performance, end‑user connectivity, printing, faxing, interfaces, and server management. The analyst collaborates with clinical, administrative, and IT infrastructure teams to ensure uninterrupted operation of Meditech environments.

Key Responsibilities

• System Administration & Technical Support
  • Provide Level 2 and Level 3 technical support for Meditech 6.0, Magic, and Client/Server systems.
  • Monitor and maintain Meditech application servers, database servers, and domain controllers.
  • Troubleshoot user access issues, session timeouts, and connection failures.
  • Perform system upgrades, patches, and environment refreshes as per Meditech and IT standards.
  • Coordinate with Meditech vendor support for issue escalation and resolution.
• Printer & Fax Management
• Server & Infrastructure Support
• Integration & Interfaces
• User & Environment Support
• Documentation & Compliance

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3–7 years of experience supporting Meditech systems (6.0, Magic, or Client/Server).
• Strong knowledge of Meditech background processes, dictionaries, and configuration utilities.
• Experience with printer/fax setup in hospital environments.
• Familiarity with HL7, TCP/IP networking, and Windows Server administration.
• Understanding of SQL, Citrix, and Active Directory a plus.

Preferred Skills

• Experience with Meditech modules such as ADM, LAB, PCS, and PHM.
• Familiarity with virtualization (VMware/Hyper‑V).
• Knowledge of healthcare data privacy and compliance standards.
• Excellent troubleshooting, documentation, and communication skills.