Meditech Technical Support Analyst

ClinDCast LLC; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A healthcare technology firm is seeking a Meditech Technical Support Analyst to provide operational support for Meditech EHR systems. Responsibilities include monitoring system performance and troubleshooting issues related to user connectivity and server management. Ideal candidates should have a Bachelor's degree in IT or related fields, with 3-7 years of experience. This is a remote position offering flexibility in work environment.

Qualifications

• 3–7 years of experience supporting Meditech systems.
• Strong knowledge of Meditech background processes.
• Experience with printer/fax setup in hospital environments.

Responsibilities

• Provide Level 2 and Level 3 technical support for Meditech systems.
• Monitor and maintain Meditech application servers.
• Troubleshoot user access issues and connection failures.

Skills

Technical Support for Meditech systems

System Administration

Troubleshooting skills

Communication skills

Education

Bachelor’s degree in IT or Computer Science

Tools

SQL

Windows Server

VMware

Job description

Overview

The Meditech Technical Support Analyst is responsible for providing technical and operational support for Meditech EHR systems, including 6.0, Magic, and Client/Server platforms. The role includes troubleshooting issues related to system performance, end-user connectivity, printing, faxing, interfaces, and server management. The analyst collaborates with clinical, administrative, and IT infrastructure teams to ensure uninterrupted operation of Meditech environments.

Responsibilities

• System Administration & Technical Support: Provide Level 2 and Level 3 technical support for Meditech 6.0, Magic, and Client/Server systems. Monitor and maintain Meditech application servers, database servers, and domain controllers. Troubleshoot user access issues, session timeouts, and connection failures. Perform system upgrades, patches, and environment refreshes as per Meditech and IT standards. Coordinate with Meditech vendor support for issue escalation and resolution.
• Printer & Fax Management
• Server & Infrastructure Support
• Integration & Interfaces
• User & Environment Support
• Documentation & Compliance

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). 3–7 years of experience supporting Meditech systems (6.0, Magic, or Client/Server). Strong knowledge of Meditech background processes, dictionaries, and configuration utilities. Experience with printer/fax setup in hospital environments. Familiarity with HL7, TCP/IP networking, and Windows Server administration. Understanding of SQL, Citrix, and Active Directory a plus.

Preferred Skills

Experience with Meditech modules such as ADM, LAB, PCS, and PHM. Familiarity with virtualization (VMware/Hyper-V). Knowledge of healthcare data privacy and compliance standards. Excellent troubleshooting, documentation, and communication skills.

This is a remote position.