Medicare Sales & Service Specialist (Remote)

Teleperformance USA; North Dakota; Remote; USD 21,000 - 30,000; Full time

Job summary

Teleperformance USA is seeking a Healthcare Sales Specialist to serve as the frontline contact for Medicare plan inquiries. You will handle inbound and outbound calls from qualified leads, explain plan options, and guide customers through enrollment steps in a fast-paced environment.

The role emphasizes strong communication, resilience, and the ability to transfer interested clients to licensed sales agents.

Qualifications

• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based desktop systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Make outbound calls to Medicare eligible customers from qualified leads.
• Assist customers in transferring to a licensed sales agent.
• Meet transfer targets and disposition each call.
• Work on weekends and handle open enrollment discussions.
• Follow script and use rebuttals to address objections.

Skills

Customer service

Sales

Typing 25 WPM

Windows OS familiarity

Communication skills

Education

High School diploma

College degree preferred

Job description

Teleperformance USA is seeking a Healthcare Sales Specialist to serve as the frontline contact for Medicare plan inquiries. You will handle inbound and outbound calls from qualified leads, explain plan options, and guide customers through enrollment steps in a fast-paced environment.

The role emphasizes strong communication, resilience, and the ability to transfer interested clients to licensed sales agents.