Medicare Customer Care Rep – Remote After Training

Aetna; Olympia (WA); Remote; USD 28,000 - 41,000; Full time

Job summary

Aetna is seeking a Customer Service Representative to assist Medicare benefit participants. This role involves responding to calls and inquiries while providing compassionate support. Candidates must be bilingual in Creole, with Spanish as a plus, and be able to work independently after a seven-week on-site training in Florida.

The hourly pay ranges from $20 to $30, varying by location. A Bachelor's Degree or equivalent experience is required, with an emphasis on assisting senior populations.

Qualifications

• Creole bilingual, Spanish bilingual preferred.
• Ability to work independently and in a team.
• Experience with seniors or understanding medical insurance terminology is desired.

Responsibilities

• Respond to inbound calls and written correspondence from Medicare participants.
• Provide compassionate assistance to Medicare beneficiaries.
• Navigate systems to resolve complex problems.
• Engage in training and self-improvement.

Skills

Creole bilingual

Spanish bilingual

Ability to work independently

Experience with senior populations

Education

Bachelor's Degree or equivalent experience

Job description

Aetna is seeking a Customer Service Representative to assist Medicare benefit participants. This role involves responding to calls and inquiries while providing compassionate support. Candidates must be bilingual in Creole, with Spanish as a plus, and be able to work independently after a seven-week on-site training in Florida.

The hourly pay ranges from $20 to $30, varying by location. A Bachelor's Degree or equivalent experience is required, with an emphasis on assisting senior populations.