( Customer Service Representative ) Aetna Work From Home Customer Service, Aetna Remote @ Apply[...]

Aetna; Olympia (WA); Remote; USD 27,552 - 41,328; Full time

Job summary

Aetna is seeking a Customer Service Representative to assist Medicare benefit participants. This role involves responding to calls and inquiries while providing compassionate support. Candidates must be bilingual in Creole, with Spanish as a plus, and be able to work independently after a seven-week on-site training in Florida.

The hourly pay ranges from $20 to $30, varying by location. A Bachelor's Degree or equivalent experience is required, with an emphasis on assisting senior populations.

Qualifications

• Creole bilingual, Spanish bilingual preferred.
• Ability to work independently and in a team.
• Experience with seniors or understanding medical insurance terminology is desired.

Responsibilities

• Respond to inbound calls and written correspondence from Medicare participants.
• Provide compassionate assistance to Medicare beneficiaries.
• Navigate systems to resolve complex problems.
• Engage in training and self-improvement.

Skills

Creole bilingual

Spanish bilingual

Ability to work independently

Experience with senior populations

Education

Bachelor's Degree or equivalent experience

Job description

Aetna Customer Service Representative

Location: Olympia, USA

Salary: $20-30 per hour

Educational Requirements: Bachelor's Degree (High school diploma, GED, or equivalent experience may be considered)

Job Responsibilities

• Respond to inbound calls, internet inquiries, and written correspondence from Medicare benefit participants.
• Provide compassionate one‑on‑one assistance to Medicare beneficiaries, actively listening and staying attentive to their wishes.
• Navigate multiple systems to resolve complex problems efficiently.
• Engage in ongoing training and pursue self‑improvement.
• Complete a 7‑week on‑site training program and then perform work‑from‑home duties.

Pay Range

• Minimum: $20.00 per hour
• Maximum: $30.00 per hour (actual earnings vary by location and other factors)

Required Qualifications

• Creole bilingual (Spanish bilingual also preferred)
• Residency within 50‑mile radius of Plantation Walk, FL
• Ability to work independently, honor commitments, and collaborate with a team
• Experience or comfort working with senior populations and/or understanding medical insurance terminology is desired
• Will have to be onsite for the 7‑week training period; thereafter work from home in a suitable environment

Training

The initial training is conducted onsite at Plantation Walk, FL for seven weeks. After successful completion, the employee will transition to a work‑from‑home setting.

Equal Opportunity Statement

CVS Health is an affirmative action enterprise, and is a same‑opportunity enterprise, as are the medical‑doctor‑owned organizations for which CVS Health provides management offerings. We do not discriminate in recruiting, hiring, promotion, or any other personnel movement based on race, ethnicity, color, national origin, sex, gender identity or expression, sexual orientation, religious faith, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. We proudly assist and inspire individuals with military experience (active, veterans, reservists, and national defense) as well as navy spouses to apply for CVS Health job opportunities.