Remote Medicare Support Specialist

Amerilife Group, LLC; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan

Disability insurance

Life insurance

Job summary

AmeriLife is seeking a Customer Care Representative to join our remote team. You will handle inbound inquiries, research information using CRM and other internal systems, and provide timely, accurate responses to applicants, policyholders, agents, or providers.

Ideal candidates have 3–5 years of customer service experience, strong communication skills, and a patient, empathetic approach. This role offers a full-time, work-from-home opportunity with comprehensive benefits.

Qualifications

• High School Diploma or equivalent required.
• 3-5 years of customer service experience.
• Call center experience preferred.

Responsibilities

• Handle inbound calls and respond to inquiries in a timely, professional manner.
• Utilize CRM, telephony, and web-based tools to research information and resolve issues.
• Document interactions and maintain accurate customer data.
• Escalate complex issues and follow up as needed.
• Protect confidential information in line with HIPAA/PHI requirements.

Skills

Excellent communication

Problem solving

Empathetic & patient

Multitasking

Education

High School Diploma or equivalent

Tools

CRM

Microsoft Office

Job description

AmeriLife is seeking a Customer Care Representative to join our remote team. You will handle inbound inquiries, research information using CRM and other internal systems, and provide timely, accurate responses to applicants, policyholders, agents, or providers.

Ideal candidates have 3–5 years of customer service experience, strong communication skills, and a patient, empathetic approach. This role offers a full-time, work-from-home opportunity with comprehensive benefits.