Remote Medicare Call Center Specialist

Humana; United States; A distancia; USD 39.000 - 49.400; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Short-term and long-term disability

Life insurance

Descripción de la vacante

Humana is seeking a Medicare Call Center Representative to address inquiries from members and ensure high-quality customer service. In this high-volume role, you will handle inbound calls, prioritize tasks, and accurately document interactions with members.

This position requires strong customer service skills, attention to detail, and proficiency in Microsoft Office. The ideal candidate will reside within 50 miles of Tampa, Florida, with a pay rate starting at $19.24 per hour.

Formación

• Must reside within 50 miles of Humana’s Tampa, Florida offices.
• Experience in handling multiple priorities and using multiple computer systems.
• Proficient in customer service with effective communication and active listening.

Responsabilidades

• Handle 40+ inbound calls daily from members in a call center.
• Record details of inquiries, comments, or complaints accurately.
• Work under minimal direction while prioritizing tasks.

Conocimientos

Customer service skills

Effective communication

Attention to detail

Bilingual in Spanish and English

Herramientas

Microsoft Office (Outlook, Teams)

Descripción del empleo

Humana is seeking a Medicare Call Center Representative to address inquiries from members and ensure high-quality customer service. In this high-volume role, you will handle inbound calls, prioritize tasks, and accurately document interactions with members.

This position requires strong customer service skills, attention to detail, and proficiency in Microsoft Office. The ideal candidate will reside within 50 miles of Tampa, Florida, with a pay rate starting at $19.24 per hour.