Medicare Call Center Specialist — Remote

Humana; United States; Remote; USD 39,000 - 49,400; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Job summary

Humana is currently seeking a Medicare Call Center Representative to handle inbound inquiries about Medicare benefits. This role involves responding to over 40 calls daily and providing resolution for member issues.

The ideal candidate will have a minimum of 2 years of customer service experience, strong communication skills, and proficiency in Microsoft Office. The position offers hourly pay starting at $19.24 and includes a variety of benefits like medical, dental, and 401(k).

Qualifications

• Minimum 2 years of customer service experience.
• Ability to manage competing priorities using multiple computer applications.
• Bilingual in Spanish and English is preferred.

Responsibilities

• Respond to 40+ inbound calls daily in a fast-paced environment.
• Record inquiry details, comments, and transactions accurately.
• Provide resolution or pathway to resolution for member issues.

Skills

Customer service experience

Strong communication skills

Attention to detail

Proficient in Microsoft Office

Education

Associate/Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Teams

Job description

Humana is currently seeking a Medicare Call Center Representative to handle inbound inquiries about Medicare benefits. This role involves responding to over 40 calls daily and providing resolution for member issues.

The ideal candidate will have a minimum of 2 years of customer service experience, strong communication skills, and proficiency in Microsoft Office. The position offers hourly pay starting at $19.24 and includes a variety of benefits like medical, dental, and 401(k).