Medicare Client Advocate II – Operations & Compliance

Spectraforce Technologies; Columbia (SC); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Spectraforce Technologies is seeking a Client Advocate II in Columbia, SC to support Medicare operations. The role involves managing incidents, delivering services, and ensuring compliant reporting while coordinating with internal and external stakeholders.

The position is a 6-month engagement with partial onsite requirements within a 45-minute drive range. The ideal candidate has 5 years of IT-related experience, strong client relationship skills, and a track record in process improvement and

Qualifications

• Bachelor's degree or 4 years of relevant work experience or 2 years plus an associate's degree.
• 5 years I/T related experience including client relationships, IS marketing, and process/product improvement.
• US citizenship with eligibility for clearance.

Responsibilities

• Handle incidents and escalations to ensure timely resolution.
• Oversee services delivery and reporting to stakeholders.
• Support vulnerability management and audit/compliance activities.
• Assist with budget management and project activities.
• Contribute to software lifecycle activities and process improvements.

Skills

Client relationship

Project management

Process improvement

Communication

Budget management

Incident management

Audit & compliance

Education

Bachelor's degree or equivalent

Tools

Workflow software

Job description

Spectraforce Technologies is seeking a Client Advocate II in Columbia, SC to support Medicare operations. The role involves managing incidents, delivering services, and ensuring compliant reporting while coordinating with internal and external stakeholders.

The position is a 6-month engagement with partial onsite requirements within a 45-minute drive range. The ideal candidate has 5 years of IT-related experience, strong client relationship skills, and a track record in process improvement and