Remote Medicare Customer Service Advocate (Level I)

Ampcus, Inc; Owings Mills (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Ampcus Inc. is seeking a Customer Service Advocate, Level I, to join our team in Owings Mills, MD, with remote capabilities. The role focuses on assisting members, providers, and brokers with Medicare-related information and problem-solving in a call center setting.

Ideal candidates will have strong communication, technical proficiency with CRM and Medicare databases, and a patient, empathetic approach. Training will cover Medicare guidelines and relevant policies to ensure compliant support.

Qualifications

• Strong communication and professionalism to explain Medicare benefits clearly.
• Attention to documenting interactions accurately and complying with HIPAA rules.
• Knowledge of Medicare Parts A-D, enrollment periods, and CMS rules is a plus.

Responsibilities

• Answer inquiries from members, providers, and brokers regarding product information, benefits, claims, eligibility, and billing in a call center environment.
• Provide information and education about health, financial, and self-service programs to members, providers, and brokers.
• Provide basic technical assistance and troubleshooting for digital and electronic applications.

Skills

Strong communication

Technical proficiency

Emotional intelligence

Attention to detail

Medicare knowledge

Education

High School Diploma or GED

Tools

CRM systems

Call center software

Medicare databases

Job description

Ampcus Inc. is seeking a Customer Service Advocate, Level I, to join our team in Owings Mills, MD, with remote capabilities. The role focuses on assisting members, providers, and brokers with Medicare-related information and problem-solving in a call center setting.

Ideal candidates will have strong communication, technical proficiency with CRM and Medicare databases, and a patient, empathetic approach. Training will cover Medicare guidelines and relevant policies to ensure compliant support.