Hybrid Client Advocate II: Strategic Relationship Manager

Gilder Search Group; Columbia (SC); Hybrid; USD 40,000 - 45,000; Full time

Job summary

A client-focused technology solutions firm in Columbia, SC is seeking a Client Advocate II to manage and cultivate sustainable client relationships. The ideal candidate will have a Bachelor's Degree, 5 years of IT experience, and comprehensive understanding of business processes and information systems. This role includes responsibilities such as service level monitoring, communication with clients, and acting as a liaison for innovation opportunities. A hybrid working environment is offered, with competitive salary ranging from $40,000 to $45,000.

Qualifications

• 5 years of IT related experience including client relationship management.
• Experience in user support and service systems.
• Skills in managing multiple projects and resource allocations.

Responsibilities

• Establish and maintain customer relationships.
• Monitor service levels and report performance metrics.
• Act as a liaison between customers and the IT team.

Skills

Verbal and written communication skills with a customer-focused style

Understanding of information systems and business processes

Knowledge of company’s business practices

Understanding of technological trends

Previous business analysis experience

Experience working with IT systems

Client management and relationship building skills

Negotiation skills

Effective problem solving skills

Education

Bachelor's Degree or equivalent work experience

Tools

Microsoft Office

Job description

A client-focused technology solutions firm in Columbia, SC is seeking a Client Advocate II to manage and cultivate sustainable client relationships. The ideal candidate will have a Bachelor's Degree, 5 years of IT experience, and comprehensive understanding of business processes and information systems. This role includes responsibilities such as service level monitoring, communication with clients, and acting as a liaison for innovation opportunities. A hybrid working environment is offered, with competitive salary ranging from $40,000 to $45,000.