Medicare Benefits CSR — Remote, Detail-Driven Support

General Dynamics Information Technology; Oklahoma City (OK); Remote; USD 24,000 - 32,000; Full time

Job summary

General Dynamics Information Technology in the United States is seeking a Benefits Coordination CSR to support Medicare beneficiaries and stakeholders. The role emphasizes accurate documentation, strong customer service, and compliance with CMS, HIPAA, and privacy standards.

Candidates will handle inbound calls, verify insurance data, apply MSP rules, and maintain patient information securely while meeting quality and attendance standards. Remote work in Oklahoma City is allowed; travel none.

Qualifications

• High School Graduate or equivalent required.
• Bachelor’s degree or equivalent preferred.
• Six months in a call center, customer service, healthcare, health insurance or related environment.
• Must be able to type 20 WPM, 30 WPM preferred.
• Ability to explain insurance and Medicare information in clear, easy-to-understand language.
• Demonstrated empathy, professionalism, active listening, and de-escalation skills.
• Strong attention to detail and accurate data-entry abilities.
• Ability to navigate several applications while speaking with callers and documenting interactions.
• Ability to work independently and protect sensitive information in a remote setting in Oklahoma City, OK.

Responsibilities

• Handle inbound calls concerning Medicare Coordination of Benefits and Medicare Secondary Payer matters.
• Assist beneficiaries, authorized representatives, employers, insurers, providers, attorneys, and other approved callers.
• Collect, verify, research, and update other health insurance information, including Employer group health plan coverage and non-group health plan coverage.
• Apply approved Medicare Secondary Payer rules and procedures to determine whether Medicare may pay primary or secondary.
• Accurately enter and update insurance records, call details, and supporting information.
• Protect personally identifiable information and protected health information in accordance with HIPAA and applicable privacy and security requirements.
• Meet established standards for quality, attendance, and schedule adherence.
• Complete required training and remain current on Medicare COB and MSP program updates.

Skills

Call Center

Customer Service

Medicare

Education

High School Graduate or equivalent

Bachelor’s degree or equivalent preferred

Job description

General Dynamics Information Technology in the United States is seeking a Benefits Coordination CSR to support Medicare beneficiaries and stakeholders. The role emphasizes accurate documentation, strong customer service, and compliance with CMS, HIPAA, and privacy standards.

Candidates will handle inbound calls, verify insurance data, apply MSP rules, and maintain patient information securely while meeting quality and attendance standards. Remote work in Oklahoma City is allowed; travel none.