Medicare Advantage CSR — Inbound/Outbound Support

NationsBenefits, LLC; Plantation (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading healthcare fintech provider in Plantation, FL is looking for motivated individuals to join their inbound/outbound Customer Service Team. The role involves handling calls from prospective members about Medicare Advantage products, ensuring accurate data entry in the CRM, and following up with qualified leads. Ideal candidates should have call center experience, a high school diploma, and strong customer service skills. This position offers a dynamic work environment with opportunities for career advancement.

Qualifications

• Must have some call center experience.

Responsibilities

• Handle inbound calls from prospective members for Medicare Advantage plans.
• Make outbound calls to prospective members that have requested a callback.
• Enter prospective member information into the CRM accurately.
• Determine eligibility for Medicare Advantage plans and update CRM accordingly.
• Warm transfer prospective members to designated telesales teams.
• Obtain verbal agreement from prospective members for home appointments.
• Inform prospective members of available seminars.
• Fulfill information kit requests through the CRM system.
• Follow all Federal, State, and Clients policies.

Skills

Customer Focus

Data Entry Skills

Listening

Phone Skills

Verbal Communication

Building Relationships

Interpersonal Savvy

Problem Solving

Multi-tasking

Education

High school diploma or GED

Job description

A leading healthcare fintech provider in Plantation, FL is looking for motivated individuals to join their inbound/outbound Customer Service Team. The role involves handling calls from prospective members about Medicare Advantage products, ensuring accurate data entry in the CRM, and following up with qualified leads. Ideal candidates should have call center experience, a high school diploma, and strong customer service skills. This position offers a dynamic work environment with opportunities for career advancement.